FAQ

We believe you will find the Silver Cloud Financial experience to be the fastest and most hassle-free available. Our simple loan process is designed to get you the money you need, when you need it most. Here is a list of common questions.

How will I know if I have been approved?

If your information is complete and accurate, we will be in contact with you soon during hours of operation. If you have applied outside of normal business hours, we will contact you the following business day.

How and when do I repay my loan?

Your Consumer Loan & Arbitration Agreement provides you with the terms of your loan and will contain a payment schedule that will show you your payment dates and the amounts owed on those dates. However, you may visit our website and view your payment options at any time. You may pay additional amounts toward your principal on scheduled payment due dates. You may also choose to pay your loan in full at any time without penalty and your finance charges will be prorated if it is prior to your due date. If you have any questions about your payment schedule, you may also call Customer Service at 855-254-5430 or reach an agent via Live Chat from our website.

How much can I qualify for?

If this is your first loan you may qualify for up to $1000.00. With subsequent loans you may qualify for as much as $1200.00.

Am I able to pay off my loan early?

Yes, you may log in to your Account Portal and view your payment options at any time to pay your loan in full without penalty. Your finance charges will be prorated if it is prior to your due date. You may also use the Account Portal to add extra principal to your scheduled payments. If you have any questions about your payment schedule, you may also call Customer Service at 855-254-5430 or reach an agent via the ChatLive link at the top of the page.

If sufficient funds will not be available on my payment due date, what should I do?

Contact Customer Service at 855-254-5430 and an agent will be available to assist you with exploring other payment options. If we are not contacted and your payment returns for insufficient funds, a $20 insufficient funds fee may apply and you may incur overdraft fees from your financial institution and your payment may be resubmitted. If that resubmitted payment returns for insufficient funds, your account may be suspended until all monies are paid, and our collection process will begin.

Can I have more than one loan at a time?

You are only eligible to receive one loan with us at a time.

How do I get another loan once my loan is paid off?

You have two options; you can reapply by using the returning customer login, or you can call Customer Service at 855-254-5430 to reapply.

Is my transaction private?

Absolutely, we utilize a secure 128-bit SSL certificate for all input items. We also employ several different security services to prevent hacking or data intrusion. We strive to constantly adapt to new technologies to provide better security.

Is there an application fee?

No, you will never be charged an application fee.

What if I have poor credit or no credit?

Though you are not guaranteed to be approved for a loan, these short term loans are designed to help individuals with Bad Credit or No Credit. We base our decision on the information you have provided in your application and may run a credit check using a specialized credit bureau.

What if I have an outstanding consumer loan with another company?

If you have more than two active loans, we will be unable to assist you.

How can I opt-out from receiving text messages?

If you have previously given consent to receive text messages and have changed your mind, you can opt out of receiving further text messages by reply texting the word “STOP” to a previous text or by calling us at 855-254-5430.

What kind of text messages will I receive?

You will receive messages including but not limited to;

  • notifying you as to important issues regarding your account
  • payment reminders
  • obtaining information necessary for us to service your account
  • collecting on your account
  • promotional messages

How do I contact you?

We look forward to hearing from you; you can contact us by phone at 855-254-5430, by email at customerservice@silvercloudfinancial.com, or you may log on to our website at https://www.silvercloudfinancial.com to live chat with an agent.

Can I apply by telephone?

No, we don’t accept applications over the phone for new customers. You can click on the “Apply Now” button to fill out an application online. Then you may contact us by phone at 855-254-5430 or by clicking the “Chat Live” icon at the top of the page.

What is a consumer loan?

A consumer loan is a short-term, small-principal loan that is repaid in installments in accordance with a payment schedule set out in the Consumer Loan & Arbitration Agreement.

Why is there so much information in the Loan Agreement?

The Loan Agreement is a contract that includes information required by U.S. federal and tribal rules. It outlines the financial terms of the consumer loan, including the cost of the loan, dollar amount of the loan, annual percentage rate, method of repayment and schedule of repayment whether you choose to pay it off on your first due date or follow your Consumer Loan & Arbitration Agreement.

How do I know that the amount to be withdrawn from my account is the amount you say?

If you select the Electronic ACH option and provide an ACH authorization, we will be authorized to use the Automated Clearing House Network which is governed by NACHA rules and regulations. The amount to be withdrawn from your account will be the amount that is authorized by you in your Consumer Loan & Arbitration Agreement. If you see a different amount, please give us a call at 855-254-5430 right away so that we may rectify that error.

Do you accept debit cards for making payments on my loan?

Yes, we do accept debit card payments!

Can I add a credit card to pay my loan?

Sorry, we do not accept credit card payments at this time.

If I change my mind, can I go back to ACH billing?

Yes! You may contact one of our Customer Service Agents at 855-254-5430 for assistance with this change.

Have you had a loan with us before?

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